City of Brentwood
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Frequently Asked Questions
Code Enforcement | Community Development | Garbage and Recycle | GIS |
Health | Housing | Parks | Planning Commission | Police | Public Works |
Redevelopement Agency | Sewer | Stormwater | U Pick | Utility Billing | Voting | Water
Code Enforcement
How do I report an abandoned vehicle?
On private property please call Code Enforcement at (925) 516-5405

On the street please call Brentwood Police Department at (925) 809-7827.

How do I report loud music, radio, car stereo, loud party, etc?
Call the Brentwood Police Department non-emergency number at (925) 778-2441.

How do I report graffiti within the City?
Call Police Department at (925) 778-2441

How do I report illegal dumping going on right now in the City Limits?
call the Police non-emergency number at (925) 778-2441.

How do I report illegal dumping that has already taken place in the City Limits?
Call Code Enforcement at (925) 516-5405.

How do I report broken down, inoperable vehicles?
On Private property please call Code Enforcement at (925) 516-5405

On the street, please call Brentwood Police Department at (925) 778-2441

Am I responsible for pre-existing problems on a property I purchased?
Yes. The property owner is responsible.

How do I find out if a permit is required to build something on my property?
Call the Building Department at (925) 516-5405 or Planning Department at (925) 516-5406.

Why do I need to make the repairs? My tenant is responsible for the problem.
The property owner is ultimately responsible for all repairs to their property.

Where are garbage containers supposed to be stored?
They must be stored out of public view behind a fence. Containers should only be placed on the street 24 hours prior to collection and must be stored out of view within 24 hours after collection.

Where can RV's and Boats be kept on my property?
RV/Boats storage must be behind a 6ft solid fence in the side or rear yard. They cannot be kept in the driveway. Call Code Enforcement at (925) 516-5405 for RV's and Boats on private property. Call Brentwood Police Department if on public street at (925) 809-7827.

How do I file a complaint?
Email Code Enforcement or call Code Enforcement at (925) 516-5405.

How do I report garbage, junk and debris on private property?
Call Code Enforcement at (925) 516-5405

How do I report someone washing paint, concrete, chlorinated water, or other materials into the gutter and stormdrain?
Contact Code Enforcement at (925) 516-5405.

How do I file a claim against the City for personal injury or property damage?
Submit the Insurance Claim Form to the Assistant City Manager's office by mail or in person.

Community Development
What is the process for a person to receive P/C agendas?
You can either email your request to receive agendas via email to dept-planning@brentwoodca.gov or send in self-addressed, stamped envelopes with your request to Community Development Department, Planning Division, 150 City Park Way, CA 94513. The Planning Commission agenda is posted on the City's Website no later than the Friday prior to the meeting where it may be viewed or printed at no charge and complimentary copies are available at the Community Development Department on the Friday prior to the meeting at no charge.

Garbage and Recycle
How do I establish service for water and garbage?
Begin the process by contacting the Utility Billing Department at 516-5415. They will set up your water, sewer and garbage account.

How does the leaf bag program work?
This program was implemented to minimize the impact of leaf drop season. This program helps street sweeping efforts and provides for the collection of all yard waste materials like leaves and tree branches. The program runs between the months of October and January at no cost to City residents. The City provides bags while supplies last, and are available at City Hall beginning October 1st. Once the bags are filled, they should be put at the curbside on your yard waste pick-up day next to your yard waste bin. Only the bags provided by the City will be serviced as part of this program.

How often does the City have the Neighborhood clean-ups? Is there a schedule set up for the year?
There are scheduled clean-ups throughout the year. Please contact Code Enforcement for more details at 925-516-5405. However there are two disposal facilities that are open to the public year round and accept most types of household refuse. They include:

Vasco Road Landfill
4001 N. Vasco Road
Livermore, CA
M-F 6-5pm / S 6-4:30pm

Pittsburg Transfer Station
1300 Loveridge Road
Pittsburg, CA
7 days - 7-6pm

I have a question about my garbage service, recycling or yard waste pick up, who do I call?
Please phone Public Works Solid Waste Division at 516-6090 or you may submit a Service Request.

I would like to schedule an extra pick up, who do I call?
Please phone Public Works Solid Waste Division at 516-6090 or you may submit a Service Request.

My garbage was missed, who do I call?
Please call the Public Works Solid Waste Division at (925) 516-6090 or you may submit a Service Request.

What do I do with household hazardous waste like paint, batteries, pesticides and cleaning solutions?
Effective 7/1/07
Please call (925) 756-1990 for information on the free drop off for residents of East Contra Costa County every Thursday, Friday and Saturday from 9 a.m. to 4 p.m.

What is the garbage schedule for holidays?
There are only 2 holidays during the year that affect garbage service. These are Christmas Day and New Year's Day. If your service day is on or after these holidays, and they fall on a Monday through Friday, you will be serviced one day later for that week only. Garbage service is on regular schedule for all other holidays. If one of the above holidays fall on a Saturday or a Sunday, there is no change at all to your service day. Recycle and Yard Waste Calendar

When are the bills for water/sewer/garbage mailed and when are they due?
You will receive one bill each month for your water, sewer, and garbage services. Mailing and due dates are dependent upon the service location within 1 of the 4 City “zones”. Payment is due upon receipt. If you do not receive your bill or have questions regarding billing, please call the Utility Billing Department at (925) 516-5415. For questions regarding garbage service, please call (925) 516-6090.

Where can I dispose of cardboard boxes that don't fit in my cart?
The City offers a free drop-off for cardboard. It is for cardboard only, no garbage or any other items allowed. The cardboard boxes must be broken down flat and placed in one of the bins located at 2300 Elkins Way, off of Sunset Road. The hours are Monday through Saturday from 8:00 am to 5:00 pm.

GIS
Do you have static maps that I can view or print?
We have several available FREE maps in a PDF format on 24" x 36" paper size. Please visit our Map Gallery . A large format-printer is required when printing these large-format maps.

How can I locate parcel data which is not yet available in the Brentwood Map Room or those parcels outside the City limit?
An alternate website will be the Contra Costa County's GIS website at www.ccmap.us/gis/. The website covers their entire jurisdiction.

How do I get to the Map Room?
From the City website, under "Resources on Line," select "Map Room ." If this is your first-time access, you need to download the latest MapGuide® viewer. Once you have successfully downloaded and installed the viewer, go back to the Map Room page and select "Click Here to go Directly to the Map."

How often is the Subdivision Map of the City updated?
The Subdivision Map of the City is updated bi-annually in January and July.

I am preparing a set of plans for City approval, how can I obtain an electronic copy of the City Title Sheet and Profile Sheet?
From the City website, go to Public Works Department, Engineering Division, Mapping/GIS, Plan Template and select either the DXF or DWG file format.

What are the system requirements to access the Brentwood Map Room?
Since Brentwood Map Room is highly interactive, users will need the latest version of the MapGuide® viewer (follow the link to download the viewer), a high speed internet connection such as DSL, cable or 56K or higher modem speed and a monitor with a minimum display resolution of 1024 x 768.

What is Brentwood Map Room?
The Brentwood Map Room is a parcel-based City-wide GIS application tool on the City website. This interactive map presents many layers of geographic mapping information related to the City of Brentwood.

What is GIS?
GIS is an acronym for Geographic Information Systems. It is a computer-based information system of hardware, software and procedures capable of assembling, capturing, storing, analyzing, manipulating and displaying geographically referenced information.

What is GPS?
GPS is an acronym for Global Positioning Systems, a worldwide radio navigation system formed from a constellation of 24 satellites and their ground stations. GPS interacts with these satellites as reference points to calculate positions which become data that can be used by GIS.

Who should I contact if I need help navigating the Brentwood Map Room?
Call the GIS and Mapping Services of the Engineering Department at 925-516-5420.

Who should I contact regarding viewing or requesting copies for City-approved Project Plans?
Contact GIS and Mapping Services of the Engineering Department at 925-516-5420. If you need to see an approve plan set on file, an appointment can be scheduled for the best time to take a look at the requested information. Copies can be made for a fee based on the current Engineering Fee Schedule.

Health
Does the City of Brentwood offer annual flu shots?
The City of Brentwood does not provide flu shots however Contra Costa Public Health Services will provide shots to eligible individuals, usually once in the fall, at the Brentwood Community Center. For specific information, please contact the CC Public Health Services Immunization Hotline at 1-800-246-2494 or the CC Public Health Services office at (925) 313-6767.

Housing
Where can I find information about affordable housing programs?
The City of Brentwood's Affordable Housing Program and First Time Homebuyer Assistance Program offers assistance to persons/families that wish to purchase their first home and qualify under the income guidelines. For additional information on City programs, please contact the Housing Division (925) 516-5405. Information for other affordable housing programs are are available under Additional Resources.

How can I qualify for the program?
You must be a first time home buyer (if you currently own a home, or have owned a home in the State of California during the past three years you do not qualify) and your household income must qualify (see income guidelines). Those persons/families that qualify will be asked to fill out an application to be placed on the interest/waiting list---Note: The list must be open before any application can be accepted.

How do I get on the affordable housing list?
An application must be filled out by persons who qualify under Affordable Housing Program guidelines (see income guidelines and Affordable Housing Program Information). Applications for open interest/waiting lists will be available at the Community Development Department, Housing Division, 118 Oak Street, Brentwood or by telephoning (925) 516-5405.

What is the process?
The following is the process to participant in the City's Affordable Housing Program:

  • You must qualify under the income guidelines, and you must be a first time homebuyer (cannot currently own a home or have owned a home for the past three (3) years;
  • Interest/Waiting list for specific category (Very Low-, Low, Moderate) must be open;
  • Fill out application (your information will be verified);
  • Qualified applicants will be placed on interest/waiting list (each list may -- be have an approximate waiting period of 1-5 years);
  • When it is determined that affordable units will become available, applicants will be selected (may be subject to “lottery” selection) and invited to attend a “mandatory seminar”;
  • Applicant completes the mandatory seminar (and other qualifying factors) and is placed on an eligibility list;
  • When a unit is available for purchase, the eligible participant will continue their process in purchasing the unit.
For more information, please contact the Housing Division (925) 516-5405.

How much do the homes cost?
Please see the maximum affordable sales prices on the income guideline sheet. The information is subject to change , and is updated annually (April).

Are there restrictions on these homes?
Yes. Two of the main restrictions are; a) you must be a first time homebuyer, b) a 45-year deed restriction is placed on all of the City's affordable housing program units. Other restrictions also apply. Please see a copy the City's Resale and Refinance Agreement.

Are all the homes in the affordable housing program “single family homes”?
No. Homes for purchase under the City’s affordable housing program may be single family homes, condominiums or townhomes.

Are these Section 8 homes?
No. Section 8 is a county program and not part of the City’s affordable housing program.

What kind of finance assistance does the City offer for first time homebuyers?
The City will offer the following downpayment/loan programs to qualifying persons/families: NOTE: Certain programs will be avilable in Fall/Winter 2005.

  • Downpayment Assistance Program (DAP) to first time homebuyers purchasing a “market rate” home in Brentwood with additional assistance up $50,000 in order to provide a larger downpayment contribution.
  • Gap Assistance for the Affordable Housing Program (GAP) to first time homebuyers purchasing affordable homes through the City’s Affordable Housing Program by providing additional assistance up to $35,000 for closing costs or downpayment. More information and availability date is forthcoming. Please check back soon.
  • Individual Development Accounts (IDA) which promotes saving for homeownership in Brentwood for very low and low income households by providing matching loan funds up to $10,000 on a 2 for 1 basis for each dollar saved. This program is for affordable housing program participants. More information and availability date is forthcoming. Please check back soon.

I don’t live or work in Brentwood. What is available for me?
Persons/families who do not live or work in Brentwood are welcome to apply for the affordable housing program that the City offers. However, the City's Housing Ordinance gives certain preference to persons/families living and working in Brentwood. Any home purchased through any of the City's housing programs must be within the City of Brentwood city limits. (Please see Housing Ordinance)

What kind of affordable housing opportunities are available for seniors?
Please see the "Senior Housing" section under Additional Resources.

Does the City have a rental program for qualifying persons/families?
Yes. The City is accepting applications for the affordable housing program’s rental program for persons/families that qualify under the income guidelines. Please see current rental information. Rental information/amounts are subject to change annually. Participants are subject to an annual income verification to continue their participation in the program.

Please contact the Housing Division (925) 516-5405 for more information on the City's rental program and an application.

Are there any other affordable housing programs outside of City of Brentwood’s affordable housing program?
Yes. Please see the “ Additional Resources” section.

Please contact the City's Housing Division for any additional questions regarding the City of Brentwood's Affordable Housing Program and First Time Homebuyer Assistance Program (925) 516-5405.

Thank you for your interest in the City of Brentwood's Affordable Housing Program.

Parks
Do I need a permit to replace the trees in my yard?
You will need a permit to replace the trees that are located within the City right-of-way between curb and sidewalk. Engineering will review for site distance requirements and issuing a permit and Parks & Recreation will recommend the type of tree that may be planted to comply with approved street trees .

Does the City of Brentwood offer annual flu shots?
The City of Brentwood does not provide flu shots however Contra Costa Public Health Services will provide shots to eligible individuals, usually once in the fall, at the Brentwood Community Center. For specific information, please contact the CC Public Health Services Immunization Hotline at 1-800-246-2494 or the CC Public Health Services office at (925) 313-6767.

I want to enroll all my children in classes at the same time. For scheduling purposes, should I enroll a child in a class that is above their skill level?
Instructors cannot allow a child to participate in a class above their skill level.

Is it necessary for me to pay for class at the time of telephone registration,or can I send a check?
Yes, it is necessary to pay for the class at time of registration on the telephone by credit card. We cannot hold a spot for customers without payment.

What are the hours at the Los Vaqueros Reservoir?
Contra Costa Water District maintains the reservoir. They can be reached at (925) 688-5800.

What do I need to do to replace a tree in front of my home in the planter strip?
The Parks and Recreation Department (516.5444) will make an inspection to determine if the tree needs to be replaced. If tree deems replacement, a no-fee encroachment permit can be obtained from the Engineering Department (516.5420) for the removal of tree and installation of new tree. The tree must be replaced with a City approved tree. The Parks and Recreation Department can supply you with a list. After replacement, the city will make a final inspection.

Where can I learn about the growing season here in Brentwood?
Check out this site to learn more www.harvest4you.com

Who is considered to be a Brentwood resident?
A resident is anyone who lives within the city limits of Brentwood.

Why do non-residents pay more for classes than Brentwood residents?
There are two reasons. Brentwood residents pay a parcel tax for maintenance of facilities and residents also pay 3 cents of every property tax dollar for Parks and Recreation programs.

Planning Commission
What is the process for a person to receive P/C agendas?
You can either email your request to receive agendas via email to dept-planning@ci.brentwood.ca.us or send in self-addressed, stamped envelopes with your request to Community Development Department, Planning Division, 118 Oak Street, Brentwood, CA 94513. The Planning Commission agenda is posted on the City's Website no later than the Friday prior to the meeting where it may be viewed or printed at no charge and complimentary copies are available at the Community Development Department on the Friday prior to the meeting at no charge.

Police
Does Brentwood Police Department offer fingerprinting services?
Yes. Fingerprinting services are provided on a walk-in basis on Thursdays (except holidays), between 11:30 a.m. - 1:00 p.m.  For additional information see Fingerprinting

Does the Brentwood Police Department accept personal checks?
No. Acceptable forms of payment are cash, credit/debit cards and business checks. Vehicle releases, however, require cash or credit/debit cards only.

How can I commend a Brentwood Police employee for good work?
You may either Email Brentwood Police, use the Online Services Employee Recognition Form or telephone the Brentwood Police Department (925) 634-6911.

How can I file a police report?
The non-emergency dispatch phone number is (925) 778-2441 or 9-1-1 (emergency). From a mobile phone, call (925) 778-2441.  For certain incidents or crimes, you may also use the "Online Services" File an On-Line Police Report

How can I obtain a copy of a police report?
Contact the Records Division during business hours at (925) 634-6911.  It can take 7-10 days to process an average police report.  In addition, any cases involving a minor will require court approval prior to its release

How can I recover my vehicle that was towed or missing?
If you believe your vehicle was towed or is missing, please contact the dispatch center at (925) 778-2441. The dispatch center has a record of vehicles towed by private parties, as well as the Police Department. Additionally, the dispatch center is notified of repossessed vehicles. If no record of a tow is located, it is possible the vehicle may have been stolen and the Dispatch Center will have a Police Officer contact you.

Vehicles are towed and stored for different reasons.  If your vehicle was towed for registration expired over six months, you will need a license driver, current registration, and/or a one-day moving permit from DMV prior to obtaining a release from the Police Department.  If your vehicle was towed and stored for a 72-hour parking violation, you will need a licensed driver. There is an Administrative Fee in order to obtain a vehicle release which must be paid at the Police Department business office during business hours.

How can I report a chronic problem with a specific property/residence?
Depending on the issue, there are a variety of ways to report problem properties:

a. Be sure the patrol officers working that particular beat are aware of the problems. Call the dispatch center (778-2441) and request to speak with an officer about the problem.

b. See if there is a Neighborhood Watch in place. Community Service Officer Michele Keady (809-7780) will be able to assist you with this information.

c. If you believe there is a narcotics related problem, contact the Detective Sergeant in the Investigations Unit (634-6911)

d. The City of Brentwood has a Problem Property Response Team (PPRT) and you may use the Report a Problem Property form, or information can be given to the PPRT by contacting Police Sergeant O'Grodnick at 809-7752.

How can I report an abandoned vehicle or traffic problem?
Please contact Dispatch at (925) 778-2441.  For non-urgent/chronic traffic problems, call the Tell-A-Cop hotline at (925) 809-7826 and leave the information on the recording.  You may also use “Online Services” Citizen Input Form

How can I report my dissatisfaction with police services?
If you have a question or complaint about any police employee conduct please contact the on-duty watch commander through the dispatch center at (925) 778-2441, or use the "Online Services" Citizen Complaint Procedures

How do I find out if someone was booked into jail?
An inquiry about the custodial status needs to be made through the on-duty watch commander. The on-duty watch commander can be contacted through the Dispatch Center 24-hours a day at (925) 778-2441.

I was a victim of a crime. How can I get follow up information regarding the incident?
During business hours, you can call the business office at (925) 634-6911. It is helpful to have the investigating officer’s name and the case number assigned to your event. This will help to determine the appropriate contact person. If you don't have the above information, our Records staff will assist you.

Is there a curfew for juveniles in the City of Brentwood?
Yes. The Brentwood Municipal Code restrictions apply to minors under the age of 18 years as follows: • Sunday through Thursday, curfew is between 10:00 p.m. and 5:00 a.m. • Friday and Saturday, curfew is between 12:00 a.m. and 5:00 a.m.
BMC 9.68.010 Curfew restrictions for minors

Is there a fee for having a traffic citation signed off?
The Brentwood Police Department will sign off notices of corrections, commonly referred to as "fix-it tickets" at no charge to residents of the City of Brentwood.  For non-residents, there is a fee.  Administrative Fee Schedule

What is Code Enforcement and what services do they provide?
Code Enforcement is part of the City's Community Development Department. Code Enforcement helps keep our City a healthy, safe, clean, and attractive place to live and work by educating Brentwood residents relative to the Brentwood Municipal Codes. For additional information, go to the Community Development - Code Enforcement website

What is the Car Seat Inspection Program?
The Brentwood Police Department offers a free car seat inspection to Brentwood residents.  This program is designed to have a certified car seat technician check your seat for correct installation.  Residents outside the City of Brentwood should contact the law enforcement agency in their jurisdiction for similar services. Car Seat Inspections

What is the City of Brentwood Municipal Code?
Among other things, City Municipal Codes govern zoning/building violations, junk, debris, litter, abandoned vehicles/RV's/boats, graffiti, fire hazards, illegal signs, garbage containers in public view, and basketball standards left in the roadway.  View the City of Brentwood Municipal Code.

What is the Neighborhood Watch Program?
Neighborhood Watch is a community and law enforcement partnership and crime prevention program.  View Neighborhood Watch.

When is the Brentwood Police Station open to the public?
Although the Police Department operates 24 hours a day, the business office is open to the public Monday through Friday from 8:00 a.m. to 5:00 p.m. Our business office is closed on weekends and holidays. Messages left on the business line (634-6911) are answered the following business day.

Where is the Brentwood Police Department located?
Brentwood Police Department is located in Contra Costa County at 9100 Brentwood Blvd, Brentwood, CA 94513. Driving Directions can be obtained through the Contact Us page.

Where is the Police Dispatch Center located and how can I contact them?
Brentwood Police Department currently contracts for dispatch services with Antioch Police Department. The Antioch/Brentwood Police Dispatch is located inside the Antioch Police Department and can be reached by calling (925) 778-2441 (non-emergency), or 9-1-1 (emergency). From a mobile phone, call (925) 778-2441. There is also a "call box" located outside the front door of the Brentwood Police Department which directly connects to Antioch/Brentwood Police Dispatch.

Where is the Police Dispatch Center located and how can I contact them?
Brentwood Police Department currently contracts for dispatch services with Antioch Police Department. The Antioch/Brentwood Police Dispatch is located inside the Antioch Police Department and can be reached by calling (925) 778-2441 (non-emergency), or 9-1-1 (emergency). From a mobile phone, call (925) 778-2441. There is also a “call box” located outside the front door of the Brentwood Police Department which directly connects to Antioch/Brentwood Police Dispatch.

Who should I call about a barking dog or other animal issues?
The Brentwood Police Department contracts for animal services through Contra Costa County Animal Control in Martinez, CA. During business hours, Monday through Friday, you should contact Contra Costa County Animal Control at (925) 335-8300. After business hours, contact the Brentwood Police through the Dispatch Center at 778-2441. Brentwood Police Department will forward the complaint to Contra Costa Animal Control.

Who should I call for vehicles left parked for a long period of time on City streets?
Any vehicle including cars, boats, RV’s etc. must be moved every 72 hours (3 days) or they are considered “stored on a public street”. It is best to call Parking/Vehicle Abatement hotline (925) 809-7827 and leave the make, color and license plate of the vehicle, along with the exact location, on the recording. Once we obtain this information, we will go out to the location and issue a “Courtesy Notice.” This is NOT a ticket or citation—it is simply giving the owner an opportunity to move the vehicle prior to getting a citation. The owner then has 72 hours to move the vehicle (“move the vehicle” requires the odometer reading to change). After 72 hours if the vehicle has not moved, we will issue a parking citation. An officer will then return to the location after 24 hours of the citation, and, if the vehicle has again not moved, will tow the vehicle to a local tow yard. The registered owner will be required to come into the police station to obtain a vehicle release and pay the Police Administrative Fee as well as the tow yard fees.

Public Works
I am trying to program my new water softener - What is the hardness of Brentwood water?
According to the Water Department's Annual Water Quality Report:
Brentwood Well Range Hardness (Grains) 11.1-24.6
Brentwood Well Average Hardness (Grains) 18.8
Brentwood Water Treatment Plant Hardness (Grains) 3.9-7.6
Brentwood Water Treatment Plant Average Hardness (Grains) 5.6

Water Quality/Consumer Confidence Report

Consumers so inclined can purchase simple water hardness test kits at pool supply stores and most hardware stores.

A storm drain is blocked by leaves and debris, whom do I contact?
Public Works Operations/Maintenance Division is responsible for storm drain inlet and main line cleaning. If you notice an inlet is blocked, or storm water is not draining from a street, please call (925) 516-6000 to report flooded locations or problem areas.

Are there any easements on my property, and if so, am I limited to how I may use that easement area?
Maps which typically show easements can be viewed in the Engineering Department. However to best way to find all recorded interest in the property is from a current Title Report. If any easements exist use would be limited so as to not interfere with the purpose of the easement, i.e. a storm drain easement should not be graded or paved over to interfere with drainage of the lot.

Are toxic chemicals a problem?
Yes. Toxic chemicals present a couple of different problems. First, most treatment plants were not designed to remove toxins, and therefore these chemicals may pass untreated into the receiving water, or cause the resulting biosolids to be classified as “hazardous waste”, which significantly raises disposal costs. In addition, as the heart of the treatment process is the body of living microorganisms, these can be poisoned and rendered ineffective, adding to the deleterious impact of untreated wastewater on the environment.The Pretreatment Division enforces prohibitions against discharge of toxics by businesses; however, it is up to individual citizens to monitor what goes down each household drain.

Can the curb be painted red at a certain location?
The City will consider painting curbs red (prohibiting parking) based on the City criteria if it is determined that unusual sight distance or access problems exist. If warranted the City will usually notify the fronting and adjacent property owners prior to proceeding with any parking restriction.

Can the speed limit be lowered on a particular street?
In residential areas, the speed limit is set at 25 mph by the California Vehicle Code. On non-residential streets, the speed limit is set based on a radar survey. The standards for setting speed limits are set forth in the California Motor Vehicle Code. Therefore, a speed limit is not just arbitrarily set but based on the actual speeds of vehicles. Lowering a speed limit in hopes of seeing a correspondent slowing of traffic does not usually work. Setting a speed limit without following the Vehicle Code guidelines would invalidate any citation issued by use of radar.

Can we have a STOP sign in order to help with speeding vehicles?
A STOP sign is intended to determine which driver has the right of way at an intersection. Studies have proven that STOP signs do a very poor job when it comes to slowing people down. Their effect is usually limited to within 100 feet of an intersection. Afterward drivers tend to speed up, sometimes to speeds greater than what was being witnessed before the signs went in. When appropriate the City will install STOP signs based on the City’s own STOP sign warrant policy.

Do I need a permit for a storage container for moving?
Storage Containers should be out of the City right-of-way and placed in the driveway. If this is not possible you must fill out an encroachment permit application. The application should include the dimensions of the container and the duration the container will be within the City right-of-way (street) and be placed so as not to cause any traffic obstruction, sight distance obstacle or safety hazard. Please see the current fee schedule for permit fees.

Do I need to flush out my water heater?
Many manufacturers recommend periodic flushing of water heaters to remove sediment that can build up. The sediment can cause discoloration of the water and can make the water heater less efficient. Customers sometimes report white particles that clog plumbing fixtures. This may be bits of calcium carbonate scale coming from your water heater. The scaling may be worsened because the water heater thermostat is too high. If the particles are calcium carbonate, you probably need to flush your water heater. Be sure to follow the manufacturer's owner’s guide for your water heater.

Do you have static maps that I can view or print?
We have several available FREE maps in a PDF format on 24" x 36" paper size. Please visit our Map Gallery . A large format-printer is required when printing these large-format maps.

Does the City install speed humps?
The City will install speed humps under certain conditions. The City has adopted a Traffic Calming Policy as well as a Speed Hump Installation Policy. Through a phased approach of reducing speeds on a residential street speed humps can be considered after other remedies have been attempted. Other remedies include signing, striping, enforcement and placement of a radar trailer.

How can I arrange for a tour of the Wastewater Treatment Plant?
To arrange a plant tour, contact the Wastewater Treatment Plant at (925) 516-6060.

How can I locate parcel data which is not yet available in the Brentwood Map Room or those parcels outside the City limit?
An alternate website will be the Contra Costa County's GIS website at www.ccmap.us/gis/. The website covers their entire jurisdiction.

How do I get to the Map Room?
From the City website, under "Resources on Line," select "Map Room ." If this is your first-time access, you need to download the latest MapGuide® viewer. Once you have successfully downloaded and installed the viewer, go back to the Map Room page and select "Click Here to go Directly to the Map."

How does the leaf bag program work?
This program was implemented to minimize the impact of leaf drop season. This program helps street sweeping efforts and provides for the collection of all yard waste materials like leaves and tree branches. The program runs between the months of October and January at no cost to City residents. The City provides bags while supplies last, and are available at City Hall beginning October 1st. Once the bags are filled, they should be put at the curbside on your yard waste pick-up day next to your yard waste bin. Only the bags provided by the City will be serviced as part of this program.

How does water get polluted?
The water you use doesn’t go away. Whatever goes down the drain ends up at the treatment plant. While the plant effectively removes “settleable” and organic materials, it is not designed to remove certain chemicals and metals. When toxic chemicals get dumped or rinsed down household drains, they pass through the system largely untreated and end up in the Bay where they may threaten sensitive aquatic life. In addition, anything that goes down a storm drain goes directly to creeks and streams, eventually passing untreated into the Bay.

How long does it take to clean the Wastewater?
On the average, a drop of wastewater will spend about 15 hours traveling through the plant while undergoing treatment.

How much fluoride is in our water?
Fluoride in drinking water is regulated by the US EPA. The maximum level of fluoride deemed acceptable per EPA standards is 4 milligrams per liter (mg/L). The California Department of Health Services, which specifically regulates the City’s water system, recommends the fluoride levels in drinking water average 1 mg/L with the maximum level being 2 mg/L.

The City does not add fluoride to water produced by the City’s ground water wells, or City of Brentwood Water Treatment Plant; however, it is naturally occurring in the ground water supply ranging between 0.2 to 0.7 mg/L. Surface water treated at the Randall-Bold Treatment Plant by Contra Costa Water District supplied to the City does have fluoride added as a part of the treatment process, the resultant fluoride level is is 0.8 mg/L

Water Quality/Consumer Confidence Report

How much wastewater does the Wastewater Treatment Plant treat?
On the average, about 3.6 million gallons per day (that’s more than 2,500 gallons per minute!) are treated at the plant.

How often does the City have the Neighborhood clean-ups? Is there a schedule set up for the year?
There are scheduled clean-ups throughout the year. Please contact Code Enforcement for more details at 925-516-5405. However there are two disposal facilities that are open to the public year round and accept most types of household refuse. They include:

Vasco Road Landfill
4001 N. Vasco Road
Livermore, CA
M-F 6-5pm / S 6-4:30pm

Pittsburg Transfer Station
1300 Loveridge Road
Pittsburg, CA
7 days - 7-6pm

How often is the Subdivision Map of the City updated?
The Subdivision Map of the City is updated bi-annually in January and July.

I am preparing a set of plans for City approval, how can I obtain an electronic copy of the City Title Sheet and Profile Sheet?
From the City website, go to Public Works Department, Engineering Division, Mapping/GIS, Plan Template and select either the DXF or DWG file format.

I have a question about my garbage service, recycling or yard waste pick up, who do I call?
Please phone Public Works Solid Waste Division at 516-6090 or you may submit a Service Request.

I would like to install a water softener, what do I need to do?
You may phone the Community Development Department for more information at 516.5405 about required plumbing permits.

I would like to schedule an extra pick up, who do I call?
Please phone Public Works Solid Waste Division at 516-6090 or you may submit a Service Request.

If I have slow drainage through my toilets, showers, and sinks. What can I do about it?
If your neighbors are not having a problem, it may be isolated to the plumbing system located within your home and you may need to contact a plumbing company. If neighbors are having similar slow drainage, there is a chance that there is a problem in the public main. For information or to report a problem call (925) 516-6060 or submit a service request.

My neighborhood lacks streetlights. Can a light be installed?
The City can request PG&E to install a streetlight if utility poles exist. Prior to this request the residents in the vicinity of the proposed light need to agree, in writing, with its placement, and submit the request to the Public Works Department, Engineering Division. Problems have arisen in the past, since not all property owners desire a streetlight, once the light has been installed with complaints of it shining into homes. Per Council/Administrative Policy, construction costs for additional or increased lighting shall be the finacial responsibility of the requesting neighborhood.

My street has a lot of speeding vehicles on it. What can be done?
Based on the City’s process, a number of steps can be taken to address speeding vehicles. City staff will determine if speed limit signs, speed limit messages, placement of a radar trailer, enforcement and striping are needed. The City can also conduct a 24-hour speed and volume study to determine the extent of the problem. Ultimately the placement of speed humps can be considered.

Sewage is overflowing from a sewer structure onto the ground, driveway, street, etc.
Overflow devices are usually located near the building. They may have a lid or mushroom cap on top. Their purpose is to allow sewage from a plugged sewer to overflow outside of the building. Manhole structures are usually located in the middle of the street and provide access for cleaning and pipe inspection. Manhole lids usually have sewer marked on top. Storm drains carry rain water only and are usually under curb openings in the gutter. They are usually covered with a grate or slotted piece of metal. Some solid round covers are marked with “S” or “Storm Drain.” The Public Works Department Operations/Maintenance Division is also responsible for problems with storm drains.
If the problem exists, call the City of Brentwood, Public Works Department at (925) 516-6060 or submit a service request.

The traffic signal is not providing me with enough time to cross a street.
Signals should be timed to provide pedestrians with enough time to safely cross a street. The available time includes the flashing portion of the signal indication. If adequate time has not been provided please contact the City so that we may evaluate the intersection and possibly increase the available crossing time.

There is a manhole cover in my neighborhood that rattles every time a vehicle rolls over it. What can I do about it?
The City has two main types of sewer structures: 1) a manhole that varies in size from 25” to 28” in diameter, and 2) a rodding inlet, which is round or oval and ranges in size from 9” to 12”. Both structures have solid covers and are normally imprinted on top with “Brentwood.” Occasionally, there may be a separation between the base and the cover of the manhole or rodding inlet causing the cover to rattle when a vehicle rolls over it. To report a rattling manhole or rodding inlet cover, call 925.516.6060 or submit a Service Request to report the problem..

What are the causes of low water pressure and should low water pressure concern me?
Temporary low pressure can be caused by heavy water use in your area—such as lawn watering, a water main break, fighting a nearby fire, or peak water use times. Permanent low pressure could be caused by:

  • Mineral Deposits: Mineral deposits from hard water can clog hose filters carrying water to your washer or the aerators on faucets or shower heads, resulting in lower water pressure. Mineral deposits are not harmful and can be easily removed by soaking the filter or part in vinegar periodically.
  • Peak Use Period: The peak water demands generally occur twice each day: in the morning when everyone is getting ready for work and school, and in the hours between dinner and bedtime. Neighborhood water use is lower in the early morning hours before families awake and begin using water. If you experience problems with the effectiveness of your landscape irrigation system, try changing the time at which you irrigate to a lower demand period.
  • Prolonged or Severe Water Pressure Loss: To help us keep your water supply safe, please report any severe or prolonged drop in water pressure immediately to 925.516.6000.
  • Your Home's Valves:
    • Customer Valve - Check to make sure the customer valve, located in the meter box, is completely in the "on" position. A partially closed valve can restrict water flow. Call 925.516.6000 to have your valve inspected to make sure it is fully open.
    • House Valve - Is located near the hose bib at the front of the residence. Check to make sure it is completely in the "on" or fully open position.
    • Recently Serviced Water Softeners: A frequent cause of low water pressure is a valve that was closed during routine servicing of a water softener or other water conditioning device. If you have a water softener and the servicing company has recently visited your home to replace the canister, check to see if the service person fully reopened the valve.
    • Water Leaks: Water pressure loss can be caused by an undetected leak. Follow the instructions in “how to read your meter” to check for leaks .
    • Point of use devices, plugged filters, or water softeners can cause a drop in pressure. Disconnect the device or place your water softener in “by-pass” mode for 24 hours to see if the pressure increases.

What are the civil plan submittal requirements for new development/construction projects?
Upon approval by The Planning Commission, all civil engineering plans and subdivision/parcel maps are submitted to the Development Section of the Engineering Division for review and approval. Please print a Submittal Application and fee schedule to accompany your submittal. First submittals must be delivered in person to determine completeness and collect applicable fees.

What are the fees for encroachment permits?
Fees are dependant upon the type of work to be performed and are usually calculated on a per unit basis. Fees can be found at Engineering Fee Schedule.

What are the system requirements to access the Brentwood Map Room?
Since Brentwood Map Room is highly interactive, users will need the latest version of the MapGuide® viewer (follow the link to download the viewer), a high speed internet connection such as DSL, cable or 56K or higher modem speed and a monitor with a minimum display resolution of 1024 x 768.

What can I do about sewer odors?
First, try to determine where the odor is coming from (inside the home or outside in the street). If an odor is coming from the inside the home, there may be a problem with the internal plumbing system. Check your internal system first or contact a plumbing company. If the problem exists outdoors, call the City of Brentwood, Public Works Department at (925) 516-6060 or submit a service request.

What do I do with household hazardous waste like paint, batteries, pesticides and cleaning solutions?
Effective 7/1/07
Please call (925) 756-1990 for information on the free drop off for residents of East Contra Costa County every Thursday, Friday and Saturday from 9 a.m. to 4 p.m.

What fees are required when I abandon a well and septic system and connect to City water and sewer service?
If utilities are in the street and not stubbed to your property line, an encroachment permit is required from the Engineering Department to enter into the City right-of-way. Contact the Engineering Department to determine the closest utility and if it is available for connection. To construct the utility from the property line to the house a plumbing permit is required from the Building Department, connection fees are collected at this time.

What is Brentwood Map Room?
The Brentwood Map Room is a parcel-based City-wide GIS application tool on the City website. This interactive map presents many layers of geographic mapping information related to the City of Brentwood.

What is GIS?
GIS is an acronym for Geographic Information Systems. It is a computer-based information system of hardware, software and procedures capable of assembling, capturing, storing, analyzing, manipulating and displaying geographically referenced information.

What is GPS?
GPS is an acronym for Global Positioning Systems, a worldwide radio navigation system formed from a constellation of 24 satellites and their ground stations. GPS interacts with these satellites as reference points to calculate positions which become data that can be used by GIS.

What is Hard Water?
Hardness in drinking water is primarily caused by two minerals; calcium and magnesium. If calcium and/or magnesium are present in your water in substantial amounts, the water is said to be hard because making a lather of suds for washing is difficult to do. Water containing little calcium or magnesium is called soft water.

What is stormwater pollution?
Stormwater pollution comes from many sources. As rainwater and other runoff flows across the ground, lawns, pavement and rooftops they pick up harmful contaminants like fertilizers, pesticides and dirt. When the rainwater hits our streets, the water mixes with waste oil, automotive fluids and plant debris. Unlike the wastewater we put down our sinks and toilets, stormwater flows to our waterways untreated. This contaminates the water and can harm wildlife.

Stormwater pollution is now considered the most significant source of water pollution in our country. Past water pollution control efforts were directed at industrial sources and good progress has been made. Now, non-industrial activities impact water quality more than industrial operations.

In compliance with state and federal requirements, the City of Brentwood has developed a Stormwater Management Program committed to protecting our rivers and the Delta by involving and educating our residents in stormwater pollution prevention, regulating stormwater runoff from construction sites, investigating non-stormwater discharges and reducing non-stormwater run-off from municipal operations. You can access the City of Brentwood’s Stormwater Management Program (PDF file) by clicking the link in the left navigation bar.

What is the pink or black substance in my toilet and shower?
Usually this pinkish film appears during and after new construction or remodeling activities. The dirt and dust stirred up from the work probably contains Serratia bacteria. Once airborne, the bacteria seek moist environments to grow. Some people have even noted the pink residue in their pet's water bowl, which causes no apparent harm and can be easily cleaned off. Others have indicated that their experience with this nuisance occurs during a time of year that their windows are open for the majority of the day. These airborne bacteria can come from any number of naturally occurring sources, and the condition can be further aggravated if customers remove the chlorine from their water by way of an activated carbon filter.

The best solution to keep these surfaces free from the bacterial film is continual cleaning. A chlorinous compound is best, but use care with abrasives to avoid scratching the fixtures, which will make them even more susceptible to bacteria. Chlorine bleach can be periodically stirred into the toilet tank and flushed into the bowl itself. As the tank refills, more bleach can be added. Three to five tablespoons of fresh bleach should be all that is necessary. A toilet cake that contains a disinfectant can keep a residual in the water at all times. The porous walls of a toilet tank can harbor many opportunistic organisms.

Cleaning and flushing with chlorine will not necessarily eliminate the problem, but will help to control these bacteria. Keep bathtubs and sinks wiped down and dry to avoid this problem. Using a cleaning solution that contains chlorine will help cut back the onset of the bacteria.

While all water utilities are concerned about the quality of the product they are supplying to their customers, they cannot guarantee water quality once it leaves the pressurized distribution system and enters the customer's plumbing.

What is Wastewater Treatment?
Wastewater treatment is the process of cleaning used water so that it can be returned safely to the environment. Wastewater treatment is a defense against water pollution, protecting public health and the aquatic organisms in the receiving water. Before modern treatment methods were instituted, wastewater went directly to streams and rivers, often the same place where people took baths, washed clothes, and got drinking water. Because of this, many people suffered from diseases, such as cholera, typhoid and diphtheria, caused by contaminated water.

What is Wastewater?
Wastewater is “used” water, generated by homes, industry, schools and businesses. On average, each person in the United States contributes 50 to 100 gallons of wastewater everyday. If you turn your faucet on and wash your hands, run the garbage disposal, take a shower, or flush the toilet, once it’s in the drainpipe, it becomes wastewater, which is also called “sewage.”

When do I need an Encroachment Permit?
An Encroachment Permit is required for work that is performed within the City right-of-way including the city streets, curbs, gutters and sidewalks. This applies to work such as driveway approaches for boats or RVs and replacing trees within the landscape strip between the curb and sidewalk. Encroachment Permit applications may be submitted to the Engineering Division for review of the proposed work and conformance to City Standards as well as safety concerns such as sight distance and traffic requirements.

When is a Transportation Permit required?
Per State Vehicle Code, permits are required for vehicles that exceed:
8 feet in width
65 feet in length
80,000 lbs
Permits are processed through the Engineering Division, information and applications may be obtained on the website. Transportation Permits Truck Routes

When is my street swept?
City streets are swept once every two weeks. The City maintains a regular Street Sweeping Schedule so residents can plan accordingly.

Where can I dispose of cardboard boxes that don't fit in my cart?
The City offers a free drop-off for cardboard. It is for cardboard only, no garbage or any other items allowed. The cardboard boxes must be broken down flat and placed in one of the bins located at 2300 Elkins Way, off of Sunset Road. The hours are Monday through Saturday from 8:00 am to 5:00 pm.

Who do I contact if I have questions regarding sewer (Wastewater) connection or new service?
To set up new service, transfer or disconnect sewer service, please call Utility Billing directly at (925) 516-5415.

Who fixes potholes in streets?
Public Works, Street Maintenance Section is responsible for repairing potholes in City owned public streets. Brentwood Boulevard, as a state highway, is maintained by the California Department of Transportation (CalTrans) and private streets are typically maintained by the homeowner or through the Homeowners’ Association. Please call (925) 516-6000 to report a pothole in a City street or submit a Service Request to report the problem.

Who is responsible for maintaining or replacing the sidewalk in front of my home/business?
Per City ordinance the adjacent property owner is responsible for maintenance and/or replacement, unless the sidewalk has been damaged by a City street tree. The Public Works Department (516-6000) can make an inspection to determine cause of damage.

Who is responsible for the sewer laterals?
Property owners are required to have an approved cleanout installed at or within close proximity to the property line. The City of Brentwood maintains the lateral from that cleanout or property line to the main line. All maintenance, repair and replacement of the lateral line from the property line back to the building or dwelling unit is the responsibility of the property owner.

Who repairs missing or damaged street signs or traffic markings?
Public Works, Traffic Maintenance Section is responsible for replacing or repairing City street signs and traffic markings. Please call (925) 516-6000 to report a missing or damaged sign or submit a Service Request to report the problem.

Who should I contact if I need help navigating the Brentwood Map Room?
Call the GIS and Mapping Services of the Engineering Department at 925-516-5420.

Who should I contact regarding viewing or requesting copies for City-approved Project Plans?
Contact GIS and Mapping Services of the Engineering Department at 925-516-5420. If you need to see an approve plan set on file, an appointment can be scheduled for the best time to take a look at the requested information. Copies can be made for a fee based on the current Engineering Fee Schedule.

Why does my dishwasher leave spots on my glasses?
The spots that may appear on glassware after it is washed and air-dried are caused by mineral deposits that remain on the glass when the water evaporates. Commercial products are available that allow the water to drain from the glassware more completely. Towel drying glassware will also reduce mineral deposits.

Why does my water smell like rotten eggs?
Bacteria growing in sink drains can make hydrogen sulfide gas. The gas causes rotten egg smells that appear to be coming from the water. The smell is really coming from the drain. When water runs down the drain, the gas is forced out where you can smell it. A cup of household bleach poured down the drain will help kill the bacteria and take care of the smell. Water heaters can also harbor bacteria that cause rotten egg smells. If your sink drain is not the source, check your hot water for rotten egg smells and flush your water heater if necessary.

Why I am waiting at a red light when there is no cross traffic?
Why I am waiting at a red light when there is no cross traffic? A traffic signal is an electrical device. From time to time they experience problems and malfunction. If you feel a traffic signal is not functioning properly, please contact the City at (925) 516-5420 or submit a Service Request so that we may have it checked.

Redevelopment Agency
Are redevelopment agencies restricted in their use of eminent domain?
Yes. Redevelopment agencies use of condemnation is subject to strict restrictions above those applied to other California government entities. Condemnation is sometimes necessary to revitalize a dilapidated area. At times, and only as determined by the Agency board, the public good takes precedence, so long as property owners receive just compensation for their land.

A redevelopment agency only uses eminent domain when necessary to accomplish projects that would not be feasible for the private market or to build public infrastructure and community buildings. The public agency must hold public hearings, pay the owner fair market value, and provide relocation benefits and assistance.

Redevelopment agencies rarely use eminent domain. This is because eminent domain may only be utilized after negotiations between the agency and owner fail. As a matter of fact, Brentwood Redevelopment Agency has never used the power of eminent domain/condemnation.

Brentwood has two Project Areas that includes my home or business. Does that mean my home or business is “blighted”?
No. Blight is a legal term used solely for the determination of whether an area within the Brentwood community can qualify for redevelopment. Areas that qualify for redevelopment often have well-maintained homes or businesses interspersed among deteriorating structures, vacant buildings, and inadequate infrastructure. Blighted conditions create negative images that impact decisions regarding where new residential and commercial development occurs. A thriving area has the advantage of attracting new development and rehabilitation; a decaying area is a major deterrent to new investment.

Do taxing entities serving the project area lose tax revenue?
No. Taxing entities such as the county, school districts, and special districts that serve the project area continue to receive all the tax revenues they were receiving the year the redevelopment project was formed (the base year). In addition, taxing entities receive a portion of the incremental increase in property tax revenues from a redevelopment project area.

Over the long term, entities will benefit from the redevelopment project and the tax increment financing process because at the end of the redevelopment project life (typically 40 to 45 years), the taxing agencies receive property tax revenues based on the increased value in the redevelopment project area. The tax increment that was flowing to the redevelopment agency, to repay their debt, then flows to all of the taxing agencies. Ultimately, other taxing agencies reap the revenue benefits of the redeveloped and revitalized project area when the project is completed.

How do Redevelopment Agencies secure funds?
The state law makes available to redevelopment agencies a method of obtaining funds called "tax increment financing." On the date the city council approves a redevelopment plan, the property within the boundaries of the plan has a certain total property tax value. If this total assessed valuation increases, most of the taxes that are derived from the increase go to the redevelopment agency. These funds are called "tax increments." Usually, the flow of tax increment revenues to the agency will not be sufficient in itself to finance the full scope of redevelopment activities and development projects. Therefore, agencies issue bonds. These bonds are not a debt of the city or county and are repaid solely from tax increment revenue. Tax increments can be used only in the same project which generates them, except for residential projects which benefit low- and moderate- income households. View finance work flow

How much would I be paid if my property was acquired by eminent domain?
If a redevelopment agency must acquire property within the project area, the agency must pay fair market value for the land and improvements, as the law requires. Independent and neutral private appraisers determine fair market value or the price your property would sell for if you were to sell your house or business. If the parties cannot agree on fair market value, a judge or jury looks at all of the evidence, including appraisals, and makes the final determination regarding the value of the property.

In addition to getting a fair price for the property, the agency must offer relocation assistance and allowances to defray certain costs and alleviate the inconvenience of the move. Many agencies go above and beyond statutory relocation provisions, to provide even more for the property owner with the goal of putting him or her in a better place than before the redevelopment was needed.

Of what benefit to a citizen is being in a Redevelopment Project Area?
Redevelopment is one of the most effective ways to breathe new life into deteriorated areas plagued by social, physical, environmental or economic conditions which act as a barrier to new investment by private enterprise. Through redevelopment, a project area will receive focused attention and financial investment to reverse deteriorating trends, create jobs, revitalize the business climate, rehabilitate and add to the housing stock, and gain active participation and investment by citizens which would not otherwise occur.

What are relocation benefits and assistance?
There are numerous benefits available to people who are temporarily or permanently displaced by redevelopment activities. If a household or business is displaced due to redevelopment activities, business owners, homeowners and residential tenants are entitled to certain moving and relocation assistance benefits. Both state and federal laws require public entitles, including redevelopment agencies, to provide relocation benefits to guarantee that no person will be displaced without assistance in finding a new location, payments to help cover moving costs and payments for certain other costs.

What are the unique tax advantages to me, as a property owner, if eminent domain is used?
Both state and federal law offer tax advantages if you convey your property to a public agency due to condemnation or, under federal tax law, the threat of condemnation.

What is a Project Area?
A project area is the area within which actual redevelopment will take place. The project area must first go to public hearing (giving citizens who will be included in the project area a chance to express their views) after which the redevelopment agency acts on the adoption of the project area and becomes primarily responsible for future projects.

What is a Redevelopment Agency?
In most cities like Brentwood, the city council members are also the governing board for the redevelopment agency, however, the council and the agency are two separate, distinct legal entities. The agency members hire staff to carry out the day-to-day operations and its redevelopment plans. In most counties, the board of supervisors is the governing board.

What is a Redevelopment Plan?
A redevelopment plan represents a process and a basic framework within which specific projects will be undertaken. The plan provides the agency with powers to take certain actions such as to buy and sell land within the area covered by the plan (project area), installing public infrastructure, and improving dilapidated facilities and to use tax increment financing.

What is blight?
Blight consists of the physical and economic conditions within an area that cause a reduction of, or lack of, proper utilization of that area.

What is Redevelopment?
Redevelopment is a process created to assist city and county government in eliminating blight from a designated area, and to achieve desired development, reconstruction and rehabilitation including but not limited to: residential, commercial, industrial, and retail.

Why do we have Redevelopment Projects?
The basic reason for establishing redevelopment projects is to secure funds that can be used to attract commercial, industrial, and residential development in order to eliminate blight and improve an area.

Will being in a redevelopment project area increase my property taxes?
No. When redevelopment activities are successful, the property values within and around the redevelopment project area increase over time due to the sale of property, or the rehabilitation and new construction of buildings. Thus, property tax increment revenues are the result of the rise in property values, not an increase in tax rates. The changed image and improved economic base increase the marketability of property in the area. Redevelopment activities enhance the marketability of properties.

Will the redevelopment agency increase my taxes to pay for this project?
No. The redevelopment agency has no power to set tax rates or levy property taxes. Property tax on properties within a redevelopment project area is governed by the same laws as properties outside redevelopment project areas.

Sewer
Stormwater
U Pick
Where can I learn about the growing season here in Brentwood?
Check out this site to learn more www.harvest4you.com

Utility Billing
Can I get an extension on my past due bill?
In many cases we can work out payment arrangements for our customers. Customer Services Representative can help you, by calling 925-516-5415, Monday through Friday 8:00am to 5pm.

Can I have my payment automatically deducted from my checking account?
The City currently offers two options for automatic payments. We can debit your checking account or your credit card. There are forms available in the Utility Billing office or on the web site to sign up for either of these payment options.

Do you accept credit card payments?
Yes, The City of Brentwood accepts Visa/MasterCard or a Debit card with the Visa/MasterCard logo.

Do you charge a fee when I use an ATM or credit card?
No.

Does the City of Brentwood have an automatic payment program?
Yes, residents may apply for automatic payment using their Visa/MasterCard or Debit with the Visa/MasterCard logo or checking account.

Have you received my payment?
To find out if we have received your payment, or call 925-516-5415, Monday through Friday 8:00am to 5pm.

How can I conserve water?
For information on how to conserve water, please contact the City of Brentwood Public Works Department at 925-516-6000.

How do I establish service for water and garbage?
Begin the process by contacting the Utility Billing Department at 516-5415. They will set up your water, sewer and garbage account.

I believe my utility bill is wrong, who should I contact?
You can contact the City of Brentwood Utility Billing Department at 925-516-5415.

I had a high bill because of a toilet leak; can I get an adjustment?
No. We are unable to provide credit for excessive water usage. The City of Brentwood’s policy is to provide a one-time adjustment to the "units of water delivered" portion of your bill if you have had an underground/concealed leak that you repaired. Before and after your leak is repaired, call 925-516-5415 and speak to a Customer Service Representative to request a leak adjustment.

I have a complaint about my water bill, who may I contact?
Contact our Utility Billing Division at 516-5415 and anyone of our customer service assistants will be happy to help you.

I haven’t received my utility bill this month, what should I do?
Please contact the City of Brentwood Utility Billing Department at 150 City Park Way or by calling 925-516-5415.

I want to report bad tasting/looking water, who should I contact?
You can contact the City of Brentwood Public Works Department at 925-516-6000.

Is a deposit required to establish water service?
No.

My garbage was missed, who do I call?
Please call the Public Works Solid Waste Division at (925) 516-6090 or you may submit a Service Request.

My water is about to be cut off and I need help, who should I contact?
You can contact the City of Brentwood Utility Billing Department at 150 City Park Way or by calling 925-516-5415.

What are the City of Brentwood's hours?
The City of Brentwood’s office hours are 8:00 a.m. – 5:00 p.m. Monday through Friday with the exception of holidays.

What is the garbage schedule for holidays?
There are only 2 holidays during the year that affect garbage service. These are Christmas Day and New Year's Day. If your service day is on or after these holidays, and they fall on a Monday through Friday, you will be serviced one day later for that week only. Garbage service is on regular schedule for all other holidays. If one of the above holidays fall on a Saturday or a Sunday, there is no change at all to your service day. Recycle and Yard Waste Calendar

What is the wastewater (sewer) treatment charge on my bill?
Wastewater is “used” water, generated by homes, industry, schools and businesses. The fees are based on operating expenses, construction and replacement of facilities, State and Federal environmental regulations and higher construction and utility costs.

When are the bills for water/sewer/garbage mailed and when are they due?
You will receive one bill each month for your water, sewer, and garbage services. Mailing and due dates are dependent upon the service location within 1 of the 4 City “zones”. Payment is due upon receipt. If you do not receive your bill or have questions regarding billing, please call the Utility Billing Department at (925) 516-5415. For questions regarding garbage service, please call (925) 516-6090.

When is my bill due?
Bills are due upon receipt and must be paid prior to the next billing date to avoid a late charge. Unpaid previous balances will be assessed a 5% late charge penalty.

Where can I pay my bill?
You can pay your water bill at City Hall at 150 City Park Way between 8:00 and 5:00 pm Monday thru Friday. You can drop off your payment at one of the two drop boxes located outside city Hall. You can also mail your payment to City Hall 150 City Park Way, Brentwood, CA 94513. When you use the envelope provided, your payment will be mailed directly to the payment processing center. Payments are also accepted over the phone with a Visa/MasterCard or Debit card with the Visa/MasterCard logo by calling 925-516-5415, Monday through Friday 8:30a.m. to 5p.m.

Who do I contact to report a water leak?
Please contact the City of Brentwood Utility Billing Department at 925-516-5415, Monday through Friday 8:00a.m to 5:00p.m. After Hours Water or Sewer Emergency contact Police Dispatch (925) 778-2441.

Why does the City of Brentwood charge an Account Activation Fee when I have had service with the City of Brentwood before?
The account activation fee covers the costs of computer setting up a new account. This account covers the set up of the account in our systems as well as the dispatching of a water technician to obtain a starting read on your meter.

Voting
How do I register to Vote?
Pick up a self registration form at the City Hall Offices, 150 City Park Way or register online at www.ss.ca.gov/elections/elections.htm

Who may complete a Voters Registration Form?
Anyone who is:

  • A citizen of the United States;
  • A resident of Contra Costa County
  • Is or will be 18 years of age or older by the next election;
  • Is not in prison or on parole for a felony conviction

Who should complete a Voters Registration Form?
Anyone who meets the above criteria and:

  • Is not now registered in the County;
  • Has changed his/her place of residence since registering;
  • Wishes to change his/her political party; or
  • Has changed his/her name since last registering.

When must I register so I can vote in the next election?
You must be register 15-days before the date of the election.

How do I get proof of Voter Registration?
The City Clerk's Office issues transcripts certifying voter registration for $5.00 each. Contact the City Clerk's Office and the following information: Full name, address, place and date of birth. If you are not currently a registered voter, complete a voter registration form, submit it to the City Clerk, and a transcript will be prepared for you.

When can I put up signs and what are the requirements?
CITY OF BRENTWOOD POLITICAL SIGN REGULATIONS

Brentwood Municipal Code Chapter 17.640 regulates signs on private property. Listed below are selected sections of that chapter which apply to signs displayed during an election period. Political signs are not allowed on public property, including in the public right-of-way. Any questions regarding the display of political signs should be directed to the Community Development Department at (925) 516-5405 or dept-comdev@brentwoodca.gov.

17.640.005 Signs allowed without sign permits—Nonresidential land uses.

M. In addition to the sign area otherwise allowed and subject to message substitution, temporary signs displaying only protected non-commercial messages may be displayed at all times and on all properties, subject to the property owner’s consent and a maximum sign copy area of sixteen square feet. The signs allowed by this provision may not be illuminated, may not be activated by natural or mechanical wind or air, and may not interfere with the visibility triangle.

17.640.006 Signs allowed without sign permits—Residential land uses.

A. General.

1. At all times, individual residential dwelling units may display signs with a cumulative sign area which does not exceed sixteen square feet, with an individual sign area of no more than eight square feet. Name plates, address indicators and flags do not count toward this maximum area limit. This maximum display area may be used for any combination of the following:

a. Non-commercial messages.

Signs displayed that are not in compliance with the City’s Municipal Code may be abated. Code Enforcement staff can be reached at (925) 516-5405 or webcodeenforcement@brentwoodca.gov to retrieve abated.

Water
I am trying to program my new water softener - What is the hardness of Brentwood water?
According to the Water Department's Annual Water Quality Report:
Brentwood Well Range Hardness (Grains) 11.1-24.6
Brentwood Well Average Hardness (Grains) 18.8
Brentwood Water Treatment Plant Hardness (Grains) 3.9-7.6
Brentwood Water Treatment Plant Average Hardness (Grains) 5.6

Water Quality/Consumer Confidence Report

Consumers so inclined can purchase simple water hardness test kits at pool supply stores and most hardware stores.

Do I need to flush out my water heater?
Many manufacturers recommend periodic flushing of water heaters to remove sediment that can build up. The sediment can cause discoloration of the water and can make the water heater less efficient. Customers sometimes report white particles that clog plumbing fixtures. This may be bits of calcium carbonate scale coming from your water heater. The scaling may be worsened because the water heater thermostat is too high. If the particles are calcium carbonate, you probably need to flush your water heater. Be sure to follow the manufacturer's owner’s guide for your water heater.

How do I establish service for water and garbage?
Begin the process by contacting the Utility Billing Department at 516-5415. They will set up your water, sewer and garbage account.

How much fluoride is in our water?
Fluoride in drinking water is regulated by the US EPA. The maximum level of fluoride deemed acceptable per EPA standards is 4 milligrams per liter (mg/L). The California Department of Health Services, which specifically regulates the City’s water system, recommends the fluoride levels in drinking water average 1 mg/L with the maximum level being 2 mg/L.

The City does not add fluoride to water produced by the City’s ground water wells, or City of Brentwood Water Treatment Plant; however, it is naturally occurring in the ground water supply ranging between 0.2 to 0.7 mg/L. Surface water treated at the Randall-Bold Treatment Plant by Contra Costa Water District supplied to the City does have fluoride added as a part of the treatment process, the resultant fluoride level is is 0.8 mg/L

Water Quality/Consumer Confidence Report

I would like to install a water softener, what do I need to do?
You may phone the Community Development Department for more information at 516.5405 about required plumbing permits.

What are the causes of low water pressure and should low water pressure concern me?
Temporary low pressure can be caused by heavy water use in your area—such as lawn watering, a water main break, fighting a nearby fire, or peak water use times. Permanent low pressure could be caused by:

  • Mineral Deposits: Mineral deposits from hard water can clog hose filters carrying water to your washer or the aerators on faucets or shower heads, resulting in lower water pressure. Mineral deposits are not harmful and can be easily removed by soaking the filter or part in vinegar periodically.
  • Peak Use Period: The peak water demands generally occur twice each day: in the morning when everyone is getting ready for work and school, and in the hours between dinner and bedtime. Neighborhood water use is lower in the early morning hours before families awake and begin using water. If you experience problems with the effectiveness of your landscape irrigation system, try changing the time at which you irrigate to a lower demand period.
  • Prolonged or Severe Water Pressure Loss: To help us keep your water supply safe, please report any severe or prolonged drop in water pressure immediately to 925.516.6000.
  • Your Home's Valves:
    • Customer Valve - Check to make sure the customer valve, located in the meter box, is completely in the "on" position. A partially closed valve can restrict water flow. Call 925.516.6000 to have your valve inspected to make sure it is fully open.
    • House Valve - Is located near the hose bib at the front of the residence. Check to make sure it is completely in the "on" or fully open position.
    • Recently Serviced Water Softeners: A frequent cause of low water pressure is a valve that was closed during routine servicing of a water softener or other water conditioning device. If you have a water softener and the servicing company has recently visited your home to replace the canister, check to see if the service person fully reopened the valve.
    • Water Leaks: Water pressure loss can be caused by an undetected leak. Follow the instructions in “how to read your meter” to check for leaks .
    • Point of use devices, plugged filters, or water softeners can cause a drop in pressure. Disconnect the device or place your water softener in “by-pass” mode for 24 hours to see if the pressure increases.

What is Hard Water?
Hardness in drinking water is primarily caused by two minerals; calcium and magnesium. If calcium and/or magnesium are present in your water in substantial amounts, the water is said to be hard because making a lather of suds for washing is difficult to do. Water containing little calcium or magnesium is called soft water.

What is the pink or black substance in my toilet and shower?
Usually this pinkish film appears during and after new construction or remodeling activities. The dirt and dust stirred up from the work probably contains Serratia bacteria. Once airborne, the bacteria seek moist environments to grow. Some people have even noted the pink residue in their pet's water bowl, which causes no apparent harm and can be easily cleaned off. Others have indicated that their experience with this nuisance occurs during a time of year that their windows are open for the majority of the day. These airborne bacteria can come from any number of naturally occurring sources, and the condition can be further aggravated if customers remove the chlorine from their water by way of an activated carbon filter.

The best solution to keep these surfaces free from the bacterial film is continual cleaning. A chlorinous compound is best, but use care with abrasives to avoid scratching the fixtures, which will make them even more susceptible to bacteria. Chlorine bleach can be periodically stirred into the toilet tank and flushed into the bowl itself. As the tank refills, more bleach can be added. Three to five tablespoons of fresh bleach should be all that is necessary. A toilet cake that contains a disinfectant can keep a residual in the water at all times. The porous walls of a toilet tank can harbor many opportunistic organisms.

Cleaning and flushing with chlorine will not necessarily eliminate the problem, but will help to control these bacteria. Keep bathtubs and sinks wiped down and dry to avoid this problem. Using a cleaning solution that contains chlorine will help cut back the onset of the bacteria.

While all water utilities are concerned about the quality of the product they are supplying to their customers, they cannot guarantee water quality once it leaves the pressurized distribution system and enters the customer's plumbing.

Why does my dishwasher leave spots on my glasses?
The spots that may appear on glassware after it is washed and air-dried are caused by mineral deposits that remain on the glass when the water evaporates. Commercial products are available that allow the water to drain from the glassware more completely. Towel drying glassware will also reduce mineral deposits.

Why does my water smell like rotten eggs?
Bacteria growing in sink drains can make hydrogen sulfide gas. The gas causes rotten egg smells that appear to be coming from the water. The smell is really coming from the drain. When water runs down the drain, the gas is forced out where you can smell it. A cup of household bleach poured down the drain will help kill the bacteria and take care of the smell. Water heaters can also harbor bacteria that cause rotten egg smells. If your sink drain is not the source, check your hot water for rotten egg smells and flush your water heater if necessary.